Client Care Associate

Under director supervision this position serves as an entry level client care associate in a call center environment. Attend training/Shadow a Client Care Specialist to perform the following responsibilities.

Greeting and assisting customers including but not limited to:

Taking the initial phone order for Respiratory, Sleep and Enteral products and related equipment and services
Assisting with equipment exchanges
Assisting with walk-in customers
Under supervision from Client Care Specialist will assist with client or customer concerns and help to resolve them coordinating a corrective action plan with supervisor
Order Intake, including but not limited to:

Completes the order intake
Provides information on equipment, and services
Obtains the co-pay either by credit card/debit card/cash
Obtains the necessary documentation for reimbursement
Quotes prices
Verify insurance and eligibility
Process patient information
Calls referral source and client back timely when required
Other duties including but not limited to:

Under supervision from Client Care Specialist, works with client and referral source to meet all their needs as it relates to our core products and services
Maintain customer, physician, referral master files
Successful completion of all scheduled New Employee Orientation Programs
Shadow different roles in Branch for a day: RT, Driver, Sales to understand the home care business
Supports warehouse-Coordinates new patient delivery schedule with the service area to assure timely delivery and appropriate delivery of equipment
Will learn the equipment and become knowledgeable of coverage area, and insurance list

Education:


Associates Degree or professional certification required. Bachelor's preferred.


Experience:

No experience required. One year of customer service/call center/relations experience preferred.



Competencies:

Must be able to read, write, and perform simple mathematic calculations
Communicate the English language effectively
Bilingual - English/Spanish
Ability to work independently
Problem solving
Detailed oriented
Excellent organizational and time management skills.
Excellent phone etiquette skills having the ability to overcome obstacles
Effective communication skill to successfully obtain payment method for co-pay or self pay.
Must be proficient and possess general office skills such as typing, filing, and faxing

Please visit our website to apply online: www.praxair.com/careers
Job Req: 0900084