Non-profit organization seeking an Office Manager in Galveston, Texas to create and maintain a positive work environment that allows career office staff to be successful in providing quality service for residents. Plans, organizes and leads the office operation so that staff know what is expected. Makes sure the office staff provides good service for customers.
Management Responsibilities – Clearly communicates expectations and priorities to office staff. Delegates and reviews status of on-going work to assure expectations are being met. Communicates throughout every level of The WorkSource system – Resident Service Division and Employment Service Division office staff, administrative staff, Board staff, and other managers. Supervises and evaluates the performance of office supervisors or team leaders. Ensures daily activities and tasks are aligned with the annual and long-term goals of The WorkSource System and assists in setting short-term goals and objectives. Understands and implements the franchise requirements - Mission, Core Values and Standards and Guidelines. Is creative and flexible in the use of resources. Serves on work groups and manages special projects. Ensures that company and contract policies and procedures are followed. Is responsible for meeting contract performance goals. Manages office budget and assures The WorkSource facility is safe. Coordinates work activities of the office with other offices to improve services to customers.
Human Resource Responsibilities – Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations. Evaluates and recommends personnel actions. Oversees coaching and training of new employees or arranges for training of personnel.
With Resident Customers – Uses good judgment in resolving customer complaints. Responsible for accurate determination of eligibility and award of The WorkSource financial aid.
With Employment Service Division –Answers questions from Employer Service staff, supervisors and managers. Communicates with Employer Service management and staff to coordinate a response to employers’ workforce needs. Fosters a productive working relationship with Employer Service Division management through flexibility, adaptability, and congeniality to find solutions for employers. Represents The WorkSource in the community.
Data and Monetary Responsibilities and Safekeeping – Ensures timely and accurate data entry. Maintains and assures confidentiality of all customer files. Responsible for safekeeping of all cash substitutes.
Qualifications: Bachelor’s degree and a minimum of two years experience in the work place or Substitute 2 years of management experience for each year of college. Knowledge of labor market, ability to identify & solve problems and analyze reports. Proficient in Microsoft Window & Office. Ability to communicate orally and in writing at a professional level. Public speaking experience. Flexible and creative in the use of resources to meet changing customer demands. Self-motivated and self-directed and results oriented.
Refer to job posting #6684531.
TO APPLY:
1) Register at
www.workintexas.com (Must register as a job seeker to be referred for this position)
2) Email resume to monica.moya@theworksource.org
For questions contact Monica at 409-770-9915 ext. 3183